Payroll providers: Great expectations versus reality

Companies should guard against misconceptions over the services they should be getting from an outside payroll provider
By Angela Scappatura
|Canadian Payroll Reporter|Last Updated: 12/01/2010

Outsourcing payroll functions can be an effective way for companies to ensure payroll is managed by professionals who know what they’re doing, especially if payroll experience within the company is limited. However, sometimes there is a misalignment between what a payroll supplier can provide and what a company expects, says Cande Dandele, executive vice-president, marketing, at Ceridian Canada Ltd.

It’s important for a company to understand what it is buying, she says.