CRA launches public consultations on service improvements

||Last Updated: 05/13/2019
Revenue Minister
Revenue Minister Diane Lebouthillier speaks during Question Period in the House of Commons in Ottawa, on Jan. 28, 2016. REUTERS/Chris Wattie

The Canada Revenue Agency (CRA) has launched public consultations that allow Canadians to highlight opportunities to improve service.

Online feedback opportunities are available until June 18.

Public consultations are part of the CRA's people-focused approach to service, said National Revenue Minister Diane Lebouthillier.

“Our government is committed to ensuring that the CRA puts people at the centre of everything it does,” she said.

“With these public consultations, we are taking another step in listening to Canadians and responding to their concerns, expectations and desire to improve how the CRA delivers services.” 

Feedback will supplement the input the CRA is receiving through public opinion research projects, consultations, call centres and social media.

The CRA delivers more than $33 billion in benefits to Canadians and administers over $430 billion in revenues on behalf of governments across Canada.

To give feedback online, visit

Add Comment

  • *
  • *
  • *
  • *