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|Canadian Payroll Reporter|Last Updated: 11/28/2018

CRA to consult on service improvements

OTTAWA — The Canada Revenue Agency (CRA) plans to implement a number of consultation initiatives to help it improve the way it provides services to Canadians, said National Revenue Minister Diane Lebouthillier.

During the upcoming tax-filing season, she said the CRA will hold online and in-person public consultations on service improvements. In addition, the agency will hold a series of “design jams” with key stakeholders and users to develop service improvements that respond directly to clients’ needs.