Human Resources and Skills Development Canada (HRSDC) recently announced measures to increase automation in the employment insurance (EI) claims process.
Historically, EI was designed and administered as an entirely paper-based program. Changes in EI processes and delivery have had an administrative savings of about 30 per cent, the government said.
The goal is to expand the automated processing of claims from the current level of 44 per cent to 70 per cent, over three years.
Service Canada currently processes EI applications and claims at 120 sites across the country. Under the new service delivery model, this administrative processing will transition over three years to 22 sites.
No Service Canada offices are closing as a result of these measures. In-person, front counter services will not be affected, according to the HRSDC.
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