An ‘incomprehensible failure’

Auditor general’s report on troubled Phoenix pay system offers lessons for all
By Sheila Brawn
|Canadian Payroll Reporter|Last Updated: 07/03/2018
Ottawa
Failure to properly prepare doomed the federal government's Phoenix payroll system from the start, according to Canada's auditor general. Credit: Marc Bruxelle (Shutterstock)

“The Phoenix project was an incomprehensible failure of project management and project oversight.”

“Before implementing Phoenix, Phoenix executives did not ensure that it could properly process pay. When the system was put in place, it could not perform some critical pay functions, such as processing requests for retroactive pay.”

“The department knew about many of these critical weaknesses before implementing the Phoenix system. In our opinion, these weaknesses were serious enough that the system should not have been implemented.”