Phoenix woes provide lessons for employers

Government’s payroll fiasco highlights importance of prep, resources, communication
By John Dujay
|Canadian Payroll Reporter|Last Updated: 03/29/2018
Phoenix
Public servants take part in a protest calling on the federal government to fix its Phoenix payroll system outside Langevin Block in Ottawa, on Oct. 31, 2016. Credit: Chris Wattie (Reuters)

As of Dec. 27, more than half of Canada’s public servants were experiencing some form of pay issue, with about 616,000 transactions awaiting processing — all because of the disastrous implementation of a new payroll system called Phoenix.

And in the new year, federal government workers were given more bad news when Public Services and Procurement Canada gave them a deadline of Jan. 19 to declare overpayments from the troubled pay system.

Under the plan, employees who met the deadline would only have to pay the net amount they received, according to the Canadian Press.