Tips for calming down an angry employee

Most upset staffers just want to be heard: Expert
By Zachary Pedersen
|Canadian Payroll Reporter|Last Updated: 10/09/2013

It’s a fact of life for payroll professionals — they are internal customer service agents for their fellow employees.

Unfortunately, when colleagues become clients, circumstances can be more difficult when an unexpected situation takes an unpleasant turn.

In these times, it is important payroll professionals keep calm to prevent the situation from escalating.